Effective Date: May 25, 2018
Artistech Surfaces LLC ("Company" or "We") respects your privacy and is committed to protecting it through our compliance with this policy.
This policy applies to information we collect:
It does not apply to information collected by:
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
We collect this information:
Information You Provide to Us. The information we collect on or through our Website may include:
Information We Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
The information we collect automatically may include personal information and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
The technologies we use for this automatic data collection may include:
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
We use non-personal information in a variety of other ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and to improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our affiliated companies and third parties to achieve these objectives and others, but remember that aggregate information is anonymous information that does not personally identify you.
Disclosure of Your Information
We may also disclose your personal information:
Choices About How We Use and Disclose Your Information
We have created mechanisms to provide you choices for control over your information:
Updating Your Information
You may send us an email at the address found in the Contact Us section to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Do you use preference-based advertising?
We do not currently share personal information that we collect for preference based advertising purposes and we do not currently have any plans to do so through this Site.
What are our security measures?
We take steps we consider reasonable to protect Personal Information collected via this Website from loss, misuse, and unauthorized access, disclosure, alteration and destruction. We have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Keep in mind, however, that despite such reasonable safeguards, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personal information. . In the unfortunate event that your personal information is compromised, we may notify you by e-mail (at our sole and absolute discretion except where required by law) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.
or via our toll-free number: 1-800-354-9858
Effective May 25, 2018
What personal data do we hold?
You Provide to Us
We may collect your personal contact information such as name, email address, phone number, and country of residence.
We may receive information about you from our vendors or affiliates, such as your personal contact information such as name, email address, phone number, and country of residence, or in the context of providing to servicing and support to our customers.
Where did we get your personal data?
We collect your personal data when you ask us to contact you, or when you place an order for our products and services. Your failure to provide this information means we cannot fulfill your request. We may also collect your contact information when you provide it by using our Website, as well as your IP address and other information about your activity on our Website, such as what pages you visit. We may also receive personal data when we are working on the resolution to our customers’ problems.
What is our purpose for holding your personal data?
Our lawful basis for holding your information depends on the circumstances under which we acquired it:
Type of Information
Lawful Basis for Processing
Customer and prospective customer contact information collected in connection with an order or an inquiry
For fulfillment of a contract
Customer and prospective customer contact information collected for use in marketing additional products and services
Consent or legitimate interests
Personal data of our customers’ customers
For fulfillment of a contract
Personal data of employees or applicants for employment
For fulfillment of a contract or legitimate interests
What we do with your personal data
We use your details so that we can communicate with you by email or phone and inform you of our services, the status of your order, or questions about payment of your invoice. We may also collect your IP address and details concerning your activity while on our Website in order to understand your interests and preferences.
The personal data we hold is stored and processed securely in line with the information security measures and guidance standard in our industry. We have implemented appropriate technical and organizational measures designed to prevent the unauthorized disclosure of your personal data, taking into account the level of risk associated with the processing of your personal data.
If we receive your personal data in the context of providing problem solving services to our customers, we will securely accept that data, segregate it from other customer data, and limit access to the data. We will delete the data once the issue is resolved.
Cross border personal data transfers
Your personal data may be transferred to and stored at our servers located in the United States. The United States has personal data privacy laws that are different from your country. While the United States has not received an adequacy decision from the European Union Commission, we will ensure that it is protected in a manner that is consistent with how your personal data is protected if it was processed in your country.
What we don’t do with your personal data
We do not pass your information to anyone else apart from our business services partners as necessary to provide you with the products and services you have requested. We do not use any automated systems relating to your personal data. We do not use your information for profiling.
How long do we keep your personal data?
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law, or we have obtained your consent.
What are my personal data rights?
You have the following rights concerning your personal data that we hold and process that you can exercise at any time:
All of the above requests will be forwarded on to other parties holding and processing your personal data where appropriate.
Who do I contact if I have an issue with my personal data that you hold?
Please contact our Privacy Officer at firstname.lastname@example.org
How do I make a complaint about how my personal data is being held or processed?
If you wish to raise a complaint on how we handle your personal data, you can contact our Privacy Officer as follows:
By Email: dataprivacyofficer @aristechsurfaces.com
By Mail: Aristech Surfaces
7350 Empire Drive
Florence, KY 41042
Attn: Data Privacy Office
If you are not satisfied with our response you can complain to the data protection authority in the country in which you reside.
This GDPR Privacy Notice was last updated on May 25, 2018.